Terms & Conditions

 

 

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GENERAL

  • The ideal time for maternity photoshoots is between 30 - 36 weeks.
  • The ideal time for newborn photography is within 5 - 20 days old, with a maximum age of up to 30 days.
  • The ideal time for baby photography is between 3 - 7 months.
  • The ideal time for toddler photography is 8 months and above.
  • An additional surcharge of RM50 applies for weekend or selected public holiday slots.


TRAVEL

  • We offer studio or door service within Selangor and Kuala Lumpur for newborn photography, up to a distance of 50km from our studio.
  • For baby, toddler, maternity, family, and graduation photography, we encourage clients to visit our studio located at USJ 1, Subang Jaya.


For newborn photography door service, the following transportation surcharges apply:

  • RM60 surcharge for locations within 20km of our studio.
  • RM90 surcharge for locations between 20 - 30km of our studio.
  • RM120 surcharge for locations between 30 - 40km of our studio.
  • RM180 surcharge for locations between 40 - 50km of our studio.
  • We do not provide newborn photography services outside the Selangor and Kuala Lumpur areas for distances exceeding 50km.
  • Last-minute appointment rescheduling is not accepted. Kindly inform JEM STUDIOS at least 2 - 3 days prior to your scheduled appointment if rescheduling is necessary.
  • In the event of an emergency, please inform JEM STUDIOS no later than 8 hours prior to the scheduled session. A penalty charge will apply for late cancellations.


PAYMENT

  • Prices are subject to change without prior notice. Please secure your booking today to lock in the current pricing and packages.
  • Appointment slots are on a first-come, first-served basis. A 50% deposit is required to confirm your session with JEM STUDIOS.
  • The remaining balance must be paid via online bank transfer to JEM STUDIOS after the photoshoot session and before the photo-sharing process.
  • All prices are non-negotiable.
  • Goods purchased are non-refundable but may be exchanged for another package.
  • Bookings and deposits are non-refundable in the event of cancellation.
  • Packages cannot be combined with any other sales, discounts, promotions, or offers


BEFORE THE PHOTOSHOOT SESSION

  • Walk-in appointments are not accepted. All bookings must be made via WhatsApp, Instagram, or Facebook at JEM STUDIOS (@jemstudios.co).
  • To book a session, please contact us via WhatsApp at +6010-3679880 or +6012-3136928.
  • Clients must select and confirm their theme from our theme catalog at least 2 - 3 days before the session.
  • Please note that 1 theme = 1 costume. Ensure that your theme selection matches the package purchased. If you wish to include an additional costume of the same theme, an additional charge will apply.
  • JEM STUDIOS will use its best judgment to arrange the session. If you have specific requests for photos or poses that differ from our portfolio, please discuss them at least 1 month prior to the session.
  • COVID RTK test results are not covered by JEM STUDIOS. Clients are responsible for the cost of the RTK tests for 2 pax (1 photographer and 1 assistant). Please let us know in advance if you require us to do the test.
  • We do not accept last-minute appointment rescheduling. Kindly inform us at least 2-3 days in advance if you need to reschedule. In case of an emergency, please inform JEM STUDIOS no later than 8 hours prior to the scheduled session. A penalty charge will apply for late cancellations.
  • JEM STUDIOS does not encourage multiple rescheduling requests as it may affect our overall schedule and other clients’ appointments. The following rescheduling policy applies:
  1. 1st reschedule: Free of charge (FOC)
  2. 2nd reschedule: Subject to hourly rate charges
  3. 3rd reschedule: Deposit will be forfeited
  • Clients are advised to arrive at the studio 15 minutes earlier or on time for their scheduled appointment. Late arrival may affect the allocated session time and subsequent bookings. JEM STUDIOS reserves the right to impose late charges based on the hourly rate for any overtime required due to late arrival (subject to availability).
  • If the client is more than 30 minutes late from the scheduled appointment time, JEM STUDIOS reserves the right to reschedule the session to another available date.


DURING THE PHOTOSHOOT SESSION

  • Please note that the photoshoot session is a one-time session only; no separate sessions are allowed, otherwise stated (for milestone / combo packages). If a separate session is requested, an additional charge will apply based on the hourly rate. Please refer to our add-on menu for pricing details.
  • Please note that the availability of props and outfits is subject to availability. Minor adjustments in styling may be made, but we will ensure the theme is faithfully delivered.
  • If you are dissatisfied at any point during the photoshoot session, please inform the photographer immediately so that any concerns can be addressed and resolved during the session. No refund or reshoot will be provided if feedback regarding specific poses or preferences is not communicated during the session.
  • If you are unhappy with the photos taken after the session (e.g., if the baby is not smiling or other expressions are not as expected), please understand that baby expressions are beyond our control, and such factors cannot be guaranteed.
  • The duration of the photoshoot depends on the package chosen. Please refer to the details of the package you have booked. If the baby is fussy or unable to complete all themes within the allotted time, you may extend the session at the additional hourly rate. Please refer to our add-on menu for pricing.
  • We reserve the right to adjust the package during the session if the baby is unable to cooperate throughout the shoot.


AFTER THE PHOTOSHOOT SESSION

  • The remaining balance must be paid via online bank transfer to JEM STUDIOS after the session and before the photo-sharing process.
  • All high-resolution photos (soft copies) will be shared with clients via a Google Drive link.
  • Non-edited photos will be shared 2 - 3 working days after the session and upon receipt of the remaining balance payment.
  • Edited photos will be delivered 2 - 3 weeks after the client has chosen their photos for editing.
  • Final products (e.g., prints) will be delivered within 1 - 2 weeks after client approval to proceed with printing.
  • Please note that 1 edited photo softcopy can be rushed free of charge (with a processing time of 2-3 working days) for full moon purposes. Any additional requests for rushed edited photos will incur an additional charge.
  • Editing revisions are allowed up to three (3) times free of charge (FOC). Any additional revisions beyond this will be subject to extra charges of RM10 per photo.
  • JEM STUDIOS reserves the right to decline editing requests that are not aligned with our portfolio style and brand identity.
  • We cover the standard delivery cost for photo prints and USB drives only.
  • For canvas prints, photo albums, and photo frames, clients are required to collect the products at our studio. Estimated delivery times are approximate. In the event of production delays or defects, JEM STUDIOS will be granted reasonable additional time to fulfill the order.


DELIVERY

  • Upon receipt of full payment, all high-resolution, non-edited photos will be shared with the client via Google Drive within 2-3 working days after the session for selection of photos to be edited.
  • Once the client has provided their list of photos for editing, all high-resolution, edited photos will be shared via Google Drive within 2-3 weeks for client approval before proceeding with printing.
  • Please allow 1-2 weeks for prints and products to be prepared for shipping upon client approval to proceed with printing.
  • The delivery timeline for prints, albums, or any other additional orders may vary and will be confirmed at the time of booking.
  • For photo albums and frames, clients are required to collect the products from our studio.
  • Estimated delivery times are approximate and are not guaranteed. In the event of unexpected production delays or defects, JEM STUDIOS will be granted reasonable additional time to fulfill its obligations.
  • We cover the standard delivery cost for photo prints and USB drives only. Estimated delivery times are approximate. In the event of production delays or defects, JEM STUDIOS will be granted reasonable additional time to fulfill the order.
  • For canvas prints, photo albums, and photo frames, clients are required to collect the products at our studio. Clients are required to collect their final products within one (1) month from the notification date. Uncollected items after this period will be subject to a daily storage fee. A storage fee of RM5 per day will be charged.


SHIPPING

  • All packages include standard shipping courier fees and do not cover same-day delivery or return shipment charges. Please ensure the postal address (if different from the photoshoot address) is filled in correctly. JEM STUDIOS is not responsible for any incorrect or incomplete postal addresses provided. Additional charges for re-delivery will apply if the parcel is returned to JEM STUDIOS.
  • All items will be shipped via EasyParcel (DHL) courier. Clients can expect an estimated delivery time of 2-3 working days once the tracking number is provided.
  • For canvas prints, photo frames, and photo albums, clients are required to collect the products from our studio or arrange same-day delivery via Lalamove, with delivery fees to be borne by the client.
  • Once the parcel has been shipped, JEM STUDIOS is not liable for any loss or damage to the parcel. Any issues with missing parcels or tracking status should be directed to the courier service provider immediately.
  • Self-pickup is available at JEM STUDIOS by appointment only. Clients must arrange an appointment with us if they wish to opt for self-pickup of their final products.


RETURN & EXCHANGE

JEM STUDIOS accepts returns and exchanges only under the following circumstances:

  1. Incorrect item received.
  2. Defective item received.

For incorrect or defective items, we have a 7-day return policy, subject to the following terms and conditions:

  • The item must be in its original condition and packaging.
  • Clients will bear the cost of return postage for products being returned. If a replacement or resend is requested, the client will also be responsible for any additional shipping costs.
  • Self-pickup is available at JEM STUDIOS by appointment only. Please arrange an appointment with us if you wish to opt for self-pickup of the final products.
  • Proof of defect must be verified by JEM STUDIOS in order to be eligible for return or exchange.


REFUND

  • All goods sold are non-refundable but may be exchanged for another package.
  • Bookings and deposits are non-refundable in the event of a client-initiated cancellation of the photoshoot session.
  • If you are dissatisfied at any point during the photoshoot session, please inform the photographer immediately so that any concerns can be addressed and resolved during the session. No refund or reshoot will be provided if feedback regarding specific poses or preferences is not communicated during the session.
  • If you are unhappy with the photos after the session (e.g., if the baby is not smiling or other expressions are not as expected), please understand that baby expressions are beyond our control, and such factors cannot be guaranteed.